JAKARTA– Customers can complain to the Financial Services Authority (FSA) if aggrieved by the financial industry. In addition, the FSA will also provide facilities to the settlement of a dispute with a customer related financial services company.
The field of Education and the Commissioner of Consumer Protection Kusumaningtuti Soetiono FSA said the facility’s completion of customer complaints made to the complaint which indicate disputes in the financial services sector.
“But there are conditions that must be met if the customers want to complain about cases of negligence related to the financial services industry, both banks, non-banks, insurance and capital markets to us,” said Kusumaningtuti during a press conference in his office, Jakarta, Tuesday (30/7 / 2013).
Terms include a maximum nominal value of Rp 500 million loss for customers in banking, capital markets, pension funds, life insurance, financing, mortgage companies or guarantees.
Meanwhile, general insurance, could face losses reported to the FSA maximum of Rp 750 million.
To that end, the aggrieved customer can submit a written application along with supporting documents related to the complaint. On the other hand, financial services businesses has also made efforts to resolve the complaint.
“However, customers are not able to accept the settlement or have passed the deadline as stipulated in the rules of the FSA,” he added.
Kusumaningtuti adds, filed this complaint is not a dispute that is being or has been decided by the courts or other mediating institutions.
In addition, the complaint merely civil, have never facilitated FSA and the complaint does not exceed 60 working days from the date of settlement of complaints result businesses of financial services to consumers.